The Hotel Operations Officer is responsible for the overall management of the school's dormitory and accommodation facilities. This role acts as the primary point of contact for student housing concerns, coordinates with housekeeping and maintenance teams, and ensures that all facility operations run smoothly in support of the school's academic programs.

Key Responsibilities

• Manage room assignments, check-in and check-out procedures, and occupancy tracking for all student residents
• Serve as the first point of contact for foreign students regarding accommodation concerns, complaints, and daily needs
• Supervise housekeeping and maintenance staff to maintain cleanliness and upkeep of dormitories, classrooms, and common areas
• Coordinate with vendors and external contractors for repairs, supplies, and facility-related services
• Monitor and manage inventory of linens, toiletries, cleaning materials, and other accommodation supplies
• Oversee meal schedules, coordinate with the canteen team, and accommodate student dietary requirements
• Implement and enforce school dormitory rules and safety protocols, including emergency response procedures
• Conduct regular facility inspections and submit maintenance and operations reports to the Admin Head
• Assist in the orientation of newly arrived students, including dormitory rules, facility use, and daily schedules
• Coordinate logistics for school events, activities, and student programs as needed

Qualifications

Required

• Bachelor's degree in Hotel & Restaurant Management, Tourism, Business Administration, or a related field
• At least 2–5 years of experience in operations, facilities management, or hospitality
• Strong organizational and multitasking skills
• Excellent communication skills in English (written and verbal)
• Ability to interact professionally with foreign nationals and handle cultural sensitivities
• Proficient in basic computer applications (MS Office, Google Workspace)

Preferred

• Prior experience in a hotel, resort, or ESL school setting
• Basic proficiency in Korean, Japanese, or Mandarin is a strong advantage
• Experience supervising housekeeping or maintenance teams
• Familiarity with dormitory management or student accommodation operations
• Knowledge of basic safety and emergency response protocols